The Royal Palace restaurant in the Dutch beachside town of Renesse in the Netherlands has “hired” robots to serve as waiters and to safely cater to patrons in a post-pandemic era. Pre-COVID-19, owner Hu Shaosong invested in two white-and-red robots that will be serving Chinese and Indonesian specialties.
The robot waiters will greet customers with: “Hello and welcome” and they will serve drinks and food and handle dishes, glassware, and cutlery. It’s still up in the air whether or not diners will be expected to tip. With contact-less delivery and curbside pick-up becoming the norm, robots just might join in the ranks.
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While some may be reluctant to embrace robot waiters, there are several pros for restaurants reeling from this crisis. They save on human labor costs, they can’t get sick or get others sick, and there is no need for masks or social distancing. Also, in-house robot waiters can work 24/7 without the need for rest.